Product & Collection

What types of attire do you offer?
We specialize in celebration fashion, including Bridal gowns, Bridesmaids dresses, Mother of the Bride/Groom outfits, Little White Dresses, and Ready-to-Wear collections. Our featured lines include Amsale, Nouvelle Amsale, and our Wedding Guest Edit.
Are your garments available for international orders?
Yes! We are a global destination for celebration fashion and ship worldwide, with the exception of some Asian countries and remote locations.

Ordering & Account

How can I place an order?
You can browse our collections online and place orders directly through our website. We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Do I need to create an account to order?
While you can checkout as a guest, creating an account allows you to track your order history and save your preferences for a faster shopping experience.

Shipping & Delivery

What are your shipping options and timeframes?

Standard Shipping – $12.95: Shipped via DHL or FedEx, arriving within 10-15 days after shipment.

Free Shipping: For orders over $50, shipped via EMS, arriving within 15-25 days after shipment.

Please allow 1-2 business days for order processing before shipment. We recommend ordering 4-6 weeks before your event to account for processing, shipping, and alterations.

Do you provide tracking information?
Yes, once your order ships, you’ll receive a confirmation email with tracking information to follow your package’s journey from our Houston headquarters to your destination.
What if I need my order urgently?
Our expedited shipping option through DHL or FedEx is ideal for time-sensitive occasions. Please note that delivery times are estimates and may vary based on destination and customs processing.

Returns & Exchanges

What is your return policy?
Your complete satisfaction is our priority. We accept returns within 15 days of delivery. Please visit our Returns Policy page for detailed information on how to initiate a return.
Are there any items that cannot be returned?
For hygiene reasons, certain intimate apparel and customized items may not be eligible for return. Please check individual product descriptions or contact us for specific details.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to ensure secure and convenient transactions for our global customers.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your personal and payment information throughout the transaction process.

Have more questions? Our customer service team is here to help ensure your celebration planning remains stress-free.

Contact us at: [email protected]

With love,
The Bridal Shop Team

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