At Bridal Shop, we understand that finding the perfect celebration attire is as important as the special moments you’re celebrating. While we strive to ensure every piece from our collections meets your expectations, we also want to make your shopping experience as seamless and delightful as possible.

Important Note: Due to the special nature of bridal and formal wear, certain items in our Bridal, Amsale, and Nouvelle Amsale collections may be final sale. Please check product descriptions carefully before purchasing, as these designer pieces are often made-to-order or require special handling.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. To be eligible for a return, your item must be in the same condition that you received it: unworn, unaltered, with original tags attached, and in its original packaging.

Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Bridal Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to Return: [Product Name(s) and SKU(s)]
Reason for Return: [Please specify – Size, Style, etc.]
Preferred Resolution: [Refund / Exchange for [Specific Product]]

Thank you for your assistance.
Sincerely,
[Your Name]

Step 2: Receive Return Authorization

Within 2 business days, our team will email you a Return Authorization Number and detailed instructions for your return. Please do not ship your return without this authorization as we cannot process unauthorized returns.

Step 3: Ship Your Return

Package your items securely in the original packaging, include all original tags and documentation, and ship to:

Bridal Shop Returns
4050 Grey Fox Farm Road
Houston, US 77032

We recommend using a trackable shipping service and purchasing shipping insurance. The customer is responsible for return shipping costs unless the return is due to our error.

Refund Processing

Refund Timeframe

Once we receive and inspect your returned items, we will process your refund within 3-5 business days. The refund will be issued to your original payment method.

Refund Methods

  • Credit Card Payments (Visa, MasterCard, JCB): Refunds will appear on your statement within 5-10 business days, depending on your bank’s processing time
  • PayPal Payments: Refunds will be processed back to your PayPal account within 3-5 business days

Please note that original shipping fees are non-refundable, except in cases of our error.

Exchange Process

For exchanges, follow the same return process outlined above. In your return request email, clearly specify the item you wish to exchange for. Once we receive your return, we will ship your new item using the same shipping method as your original order. If the exchange item is of higher value, you will be charged the difference plus applicable shipping fees.

Non-Returnable Items

To maintain the integrity of our celebration fashion collections, the following items cannot be returned or exchanged:

  • Final sale items marked in product descriptions
  • Custom-made or altered bridal gowns
  • Items without original tags or packaging
  • Worn, damaged, or altered merchandise
  • Personalized items

International Returns

For our international customers (excluding some Asian countries and remote locations), return shipping costs are the responsibility of the customer. All customs duties and taxes for returned items are also the customer’s responsibility. Refunds will be issued in US dollars, and any currency exchange differences or bank fees are not covered by Bridal Shop.

Celebration Ready Guarantee: We want every piece from our collections to help you celebrate in style. If you have any questions about our return policy or need assistance with your celebration fashion needs, please don’t hesitate to contact us at [email protected].

At Bridal Shop, we believe every celebration deserves a flawless beginning, and that includes ensuring your complete satisfaction with our global celebration fashion collections.